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Elements and Performance Criteria

1. Identify scope of supervisory responsibility
   • Identify machine operations, staff, resources and production processes within work area
   • Identify scope and limitations of supervisory role
   • Identify production targets
2. Provide technical support to operators
   • Identify operator roles and allocation of personnel
   • Monitor operator productivity and identify where training or support is required
   • Communicate with appropriate personnel to identify training needs and organise training
   • Address technical problems raised by operators regarding machinery, product quality and operational safety
   • Provide technical support to operators for skills and knowledge associated with production of footwear products
3. Lead team activity
   • Communicate production standards to team members
   • Monitor work allocation requirements to maintain optimum production efficiency
   • Use suitable language to communicate targets and procedures to relevant personnel
   • Monitor and support effective team communication
   • Monitor team compliance with work health and safety (WHS) practices and workplace procedures
   • Monitor production output against targets and take necessary action to resolve problems when required
4. Liaise with production areas and management
   • Maintain liaison with downstream and upstream production areas to ensure production is efficient and meets quality standards
   • Keep management informed of progress and any issues that may affect production outcomes
   • Maintain ongoing liaison with management to guide production supervision
   • Monitor movement of materials through production process to assess progress
5. Maintain documentation
   • Identify documentation procedures for each step of production process
   • Monitor compliance with documentation requirements
   • Complete production documentation

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Workplace procedures include one or more of the following:	requirements prescribed by legislation, awards, agreements and conditions of employment standard operating procedures (SOPs) work instructions oral, written and visual communication quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output housekeeping tasks related to environmental protection, waste disposal, pollution control and recycling WHS practices
Australian Standards include:	the relevant industry or Australian Standards that are current at the time this unit is being undertaken
Production processes include one or more of the following:	machines and equipment used in the various sectors of the footwear production industry, including: moulding sewing machines cutting machines robots
Address problems includes one or more of the following:	communicating requirements to operators providing coaching or other relevant support referring to appropriate personnel allocating appropriate staff or resources implementing disciplinary procedures problem solving team or technology issues
Issues which may affect production outcomes include one or more of the following:	staffing machinery materials schedules

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices and other reference material

applying relevant standards

allocating resources (machines, staff, materials and production processes)

clarifying and communicating tasks, roles and responsibilities

allocating work for operators or team members

identifying and reporting problems with work flow

solving problems

communicating effectively with other employees and management

implementing appropriate ways of correcting non-compliance and inefficiencies

applying techniques to monitor production work

providing technical support

monitoring work health and safety (WHS) practices in work operations

checking production outputs against specifications

maintaining accurate records.

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Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

relevant Australian Standards

production and work flow system in the workplace

production resources (machines, staff, materials and production processes)

tasks, roles and responsibilities of relevant personnel

factors and constraints that impact on effective workflow

ways of controlling factors and constraints

efficient operation of all footwear production machines and processes within area of supervision

quality assurance standards and procedures

training requirements and processes

team dynamics

resource allocation and work organisation

WHS legislation

WHS practices, including hazard identification and control measures

workplace procedures

recording and reporting practices.

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